Cancellation & Refund Policy

1 Cancellation

Users may request cancellation by contacting our support team:

Email: lifematrimonytamil@gmail.com

Please provide the following details in your request:

• Name
• Registered mobile number / email
• Transaction ID
• Date of payment
• Reason for cancellation

2 Refund Eligibility

A refund may be considered in the following specific cases:

3 Non-Refundable Situations

Membership fees are generally non-refundable where:

• The membership has already been used;
• Paid features have been accessed;
• The user has contacted other members;
• The user has viewed profiles using paid features;
• The user changes their mind after purchase;
• The user does not find a suitable match;
• Another member does not respond;
• A proposal is not accepted;
• The user does not use the membership during its validity period;
• The account is suspended or terminated due to violation of our Terms & Conditions.

Life Matrimony does not guarantee marriage, engagement, acceptance of proposals or compatibility.

4 Refund Request Period

Eligible refund requests should normally be submitted within 7 days from the date of payment.

Requests received after this period may not be considered except where required under applicable law.

5 Refund Processing

Once a refund is approved, it will generally be processed through the original payment method.

The time taken for the refund to reflect in the customer's account depends on the bank, card issuer, UPI provider or payment service provider (typically within 3–7 business days).

6 Partial Refund

Where applicable, Life Matrimony may provide a partial refund after considering the services already used and other applicable circumstances.

7 Chargebacks

Customers are requested to contact Life Matrimony support before initiating a chargeback so that we can investigate and resolve genuine payment disputes promptly.